Mornington Peninsula Hockey Club
Grievance Policy
(Last updated 2021)
There may come a time when a situation arises that causes a club member some concern.
The committee is dedicated to providing a process that enables all concerns to be brought to an appropriate level of authority in the club and resolved quickly and amicably.
A grievance may take many different forms; For example it may seem to be minor in nature or more serious. It is unacceptable that any member of Mornington Peninsula Hockey Club feel concerned, aggrieved or generally unhappy with anything going on in the club.
All grievances are covered under this procedure.
If you need advice throughout the process please contact the member protection officer via email: member.protection.officer@mphc.org.au.
Team based complaints:
• In the first instance, the matter should be raised with the Team Manager, Coach or relevant Coordinator, who will report it back to the committee.
• If this is not applicable, the concerned member should raise the issue with another member of the Executive Committee (excluding the President), who will report it back to the Executive Committee.
• The Executive Committee will consider that nature of the complaint and respond to the complainant in writing as soon as possible (maximum 14 days).
• Should either party (complainant or respondent) feel dissatisfied with the outcome, then they can appeal the decision to the Secretary. The President or designated arbitrary Executive Member will convene a meeting of three neutral Committee members to discuss and decide upon an outcome. The meeting will be convened within 14 days and an outcome be provided in writing to the complainant and respondent as soon as practical.
Non team based complaints:
• If the issue is not team or selection based then the matter should be placed in writing to the Secretary or another Executive Committee member (excluding the President). An Executive Committee meeting will then be convened to discuss the issues. At the time the President will invite all parties to attend the meeting; however both parties may not have to be present at the same time.
• The Executive Committee will consider the nature of the complaint and respond to the complainant with an answer in writing as soon as possible (maximum 14 days).
• Should either party (complainant or respondent) feel dissatisfied with the response, then they can appeal the decision to the Secretary. The President or designated arbitrary Executive Member will convene a meeting of three committee members, to discuss and decide upon an outcome. The meeting will be convened within 14 days and an outcome be provided in writing to the complainant and respondent as soon as practical.
Withdrawal of complaint:
Should the complainant wish to withdraw the complaint prior to the meeting, notification in writing should be addressed to the Secretary (48 hours prior).
Forwarding the process to Hockey Victoria:
• If the process is not dealt with appropriately at a club level, members are entitled to forward their grievances to Hockey Victoria, under Hockey Victoria’s Member Protection Policy.
• Hockey Victoria will investigate the situation and take appropriate action as required.
• Contact Hockey Victoria at www.hockeyvictoria.erg.au
Executive Committee of MPHC:
President: president@mphc.org.au
Senior Vice President: senior.vice.president@mphc.org.au
Junior Vice President: junior.vice.president@mphc.org.au
Secretary: secretary@mphc.org.au
Treasurer: treasurer@mphc.org.au
